Setup and ImplementationProper system setup and data migration are essential for a successful implementation
Based on years of experience, Horizon has developed an efficient and effective four-step methodology to ensure your implementation is successful.
Horizon’s senior management worked closely with our Systems Engineers, Systems Analysts, and Project Managers to develop the company’s implementation methodology. It consists of four phases including Discovery and Pre-planning; Installation, System Configuration, and Basic Training; On-site Implementation and Advanced Training; and On-going Support. Horizon is committed to customer satisfaction and will work with each client to accommodate specific schedules and needs.
Discovery and Pre-Planning
The implementation process begins with a transition meeting. A Horizon Client Relations Manager meets with you and your staff to explain Horizon’s capabilities and implementation methodologies, as well as to ensure that all of your business processes are defined. This ensures that all expectations are clearly defined before the implementation process begins and provides a way to easily track these expectations through the duration of the project. The implementation schedule is also thoroughly reviewed so that both parties understand the implementation dates and timelines. At this time, a Horizon Project Coordinator is assigned to your account and will remain your point of contact throughout the entire implementation process.
Installation, System Configuration and Basic Training
A Horizon Systems Engineer installs and configures the system according to the specifications defined in the Discovery and Pre-planning phase. The Systems Engineer documents the system configuration and validates system functionality, including a thorough review with appropriate district staff.
On-site Implementation and Advanced Training
During this phase, a Horizon Certified Implementation Lead will work closely with the district’s Project Manager ensuring that the Implementation Plan is thoroughly followed and that all tasks are completed to your satisfaction. During this phase, all software implementation and staff training will take place. Upon completion of training, the system is rolled out to the sites. After the initial site rollout, the Horizon Senior Business Consultant will conduct Advanced/End of Month Training, assuring that the district’s business needs, including claims, are met.
On-going Support
After the implementation is complete, Horizon offers call center support and monitors your progress.
Horizon provides on-going support through its state-of-the-art call center and on-going project management through its Client Relations program. Horizon’s call center support is provided 24/7 and is accessed via a toll-free number. To ensure your satisfaction, your Regional Client Relations Manager will maintain contact with you on a regular basis.
Contact us today for more information.
- Proven implementation methodology ensures success
- Dedicated Project Coordinators and Client Relations Managers ensure each client’s needs are met
- Thorough training gets your staff off to a great start
“Not only was the implementation a resounding success, but it provided the district with in-house experts who help maintain the system.”
Cynthia Downs,
Food Service Director
Cobb County School District